Customer Advisor

With Swedish in Lisbon, Portugal

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You will:


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Provide high quality, premium customer service via chat, telephone and email in Swedish

Assist in continuous improvement projects to help keep processes efficient and customers happy

Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations

To ensure you are working within the required targets e.g. call length, quality, speed of answering queries

Record accurately the outcome of your contact into the database

Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required

Understand and comply with all company and client security requirements, Policies, and Procedures

To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc.

About You


You are committed to deliver first class service to the customers and you enjoy working in teams. It is a plus if you have previously worked in a people-oriented environment.

•    You are fluent in Swedish and English, both written and verbal.
•    Posess excellent listening, inter-personal, and probing skills
•    Strong communication skills: articulate, professional, clear and friendly
•    Clear judgment and decision-making skills – ability to balance customer needs with good business sense.

The ideal candidate is a flexible person who can both speed up during busy periods and slow down in quiet times.


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